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What is Balance Score Card and How we can use it in Hospitality management for KPI development
Introduction to course and why KPIs
Meaning of KPI
Terminology and Characteristics of good KPIs
KPI Development Template
What is Balance Score Card
Reason 1 why we need a BSC
Reason 2 Why need BSC
Reason 3 Why we need BSC
Customer prospective of BSC
Internal Processes Prospective of BSC
Employees and financial prospective
BSC Setup & Development process
meaning of Vision Mission and Values
Strategy & Strategy Map
Recap
How to Set Priorities and Map with Objectives
Key Performance Measures
Cascading the BSC